Gavin Monson, Osteopath 07847 128096
Clinic Compliments, Comments, & Complaints
I do my best to deliver the best possible care to all my patients. It’s my aim try to make your experience, from the moment you walk through the clinic door, as pleasant and successful as I can.
Hopefully that’s evident to you, so if you’d like to leave a review I’d really appreciate it! It’s always reassuring to hear that I’ve helped.
Obviously, I can’t think of everything, so if there’s an aspect of your treatment, or anything about the whole process from booking to discharge where you think I could make any improvements, then please drop me a line so that I can look into it. Here’s the email address to use:
Complaints
Very occasionally, something might not go according to plan and you might wish to complain. I take complaints very seriously, so if you have concern about any aspect of your treatment, please let me know the full details as soon as possible. I will do my best to deal with it as quickly as I can.
Where necessary, I will also make appropriate changes to the way I conduct my treatments.
You can make your complaint to me either in person, by phone, by letter or in an email. Here are the contact details to use:
Address
102 Clepington Rd,
Dundee, DD3 7SX
Phone
07847 128096
The Process
I will look into your concern over the following few days and will aim to:-
Find out what gave rise to your concern
Explain or apologise, if this is appropriate
Reflect on what I can do to ensure that this problem does not arise again
Mediation
If you feel uncomfortable complaining directly to me or do not feel that your complaint has been resolved to your satisfaction, you can speak to the Academy of Physical Medicine on:
01933 328150
or by emailing them at:
hello@academyofphysicalmedicine.co.uk.
The Academy is an independent organisation who will try to help you resolve your complaint.
The General Osteopathic Council
If you wish to instigate a formal complaint with the regulatory body for osteopaths, the General Osteopathic Council can be contacted on 0207 3576655.
This will initiate a formal, legal process which can take up to 2 years to complete. They will first assess your complaint to discover whether:
it falls under their jurisdiction
it is serious enough to merit formal action
there is sufficient evidence to support the complaint
Once the assessment process has been completed, and where appropriate, your complaint will be passed on to a tribunal, known as the Professional Conduct Committee.
This committee will conduct a hearing, usually in public, which you may attend. Both parties will be represented by solicitors or barristers.
You should note that, no matter what the outcome, the General Osteopathic Council cannot award compensation.
If you have any complaints about how your personal information has been used, please see the web page listed as Privacy Policy. You may also go directly to the website of the Information Commisioner's Office.